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pdf not automatically downloaded and some files are not appearing in the folder

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1) Some files do not appear to be appearing in the folders after syncing, even though they appear in the library. 2) Mendeley does not seem to be automatically downloading the PDFs. Specifically: I upgraded the OS on the Ipad (iOS 10.1.1), after which I downloaded the new Mendeley last night (2.10.1). I have turned on the option "Sync attached files". I have restarted the Ipad. When i try to sync, for some folders, the file details are shown. For other folders, no file details are shown (even though they are in the library). Moreover, for those which are shown, no PDFs are downloaded (even though they are in the library). Syncing gets stuck on 72%. There is an option to individually download the PDF for the file details which show up, however, I have a lot, and I will prefer that all PDFs be downloaded automatically. I have tried syncing several times to no avail, in addition to restarting Mendeley. Please help.

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