Hello!
Thanks for a great program. I just bought a new ipad mini with more space. Everything worked perfectly on my previous ipad mini. Now when I log-in and sync and put yes to download attached files they are not downloaded. It says sync success but no files are downloaded (7000 files in library).
Also, the mendeley folder structure does not show, all citations are in all documents and I can press every1 file to download, but with over 7000 files this becomes a problem.
I'm using ipad mini, first tested on ios 7.0.3, then upgraded to 7.1. Mendeley is version 2.1.2. All my PDFs are synced to mendeley web (Edit settings all documnets, 5.9GB).
- I tried logging out and then in.
- I tried re-installing the program.
- I tried restarting the device.
As mentioned before, all this worked perfectly on my last ipad mini. Here are two seperate activity logs.
==== USER INFO ====
Profile ID: 11961411
App Version: 2.1.2
Hardware/OS: iPad4,4/7.1
==== ERROR LOGS ====
2014-03-13 21:39:48 +0000 (null) syncStarted
2014-03-13 21:40:42 +0000 (null) error on document pull with queue. title: (null), id: 6304975184, canonical id: (null)
2014-03-13 21:40:42 +0000 (null) text/html; charset=ISO-8859-1
2014-03-13 21:44:51 +0000 (null) Sync cancelled by user.
2014-03-13 21:47:57 +0000 (null) syncFinished
2014-03-13 21:47:57 +0000 (null) The request timed out.
2014-03-13 21:47:57 +0000 (null) The request timed out.
2014-03-13 21:47:57 +0000 (null) could not initialize collection! do not forget to do so later!
2014-03-13 21:47:57 +0000 (null) The request timed out.
2014-03-13 21:48:15 +0000 (null) The operation couldn’t be completed. (NSURLErrorDomain error -999.)
2014-03-13 21:48:15 +0000 (null) Cannot delete file: Error Domain=NSCocoaErrorDomain Code=4 "The operation couldn’t be completed. (Cocoa error 4.)" UserInfo=0x1759d240 {NSUnderlyingError=0x14d42570 "The operation couldn’t be completed. No such file or directory", NSFilePath=/var/mobile/Applications/B54E0D64-0FA8-47C9-AB96-79E0AF874EEF/Documents/4a3dd80ba5a2a18fd3a2a8f0326c1fe7bb4cc030.pdf-temp, NSUserStringVariant=(
Remove
)}
2014-03-13 21:48:15 +0000 (null) DL: total time: 0.414143
2014-03-13 21:48:15 +0000 (null) The operation couldn’t be completed. (NSURLErrorDomain error -999.)
2014-03-13 21:49:06 +0000 (null) Sync started by user.
2014-03-13 21:49:06 +0000 (null) syncStarted
2014-03-14 04:06:27 +0000 (null) syncStarted
2014-03-14 04:12:16 +0000 (null) Sync cancelled by user.
2014-03-14 04:16:17 +0000 (null) syncFinished
2014-03-14 04:17:33 +0000 (null) syncStarted
2014-03-14 04:21:21 +0000 (null) Sync cancelled by user.
2014-03-14 04:21:22 +0000 (null) syncFinished
2014-03-14 09:07:39 +0000 (null) Sync started by user.
2014-03-14 09:07:39 +0000 (null) syncStarted
2014-03-14 09:08:54 +0000 (null) error on document pull with queue. title: (null), id: 6185344904, canonical id: (null)
2014-03-14 09:08:54 +0000 (null) text/html; charset=ISO-8859-1
--
==== USER INFO ====
Profile ID: 11961411
App Version: 2.1.2
Hardware/OS: iPad4,4/7.1
==== ERROR LOGS ====
2014-03-13 19:15:07 +0000 (null) Frame load interrupted
2014-03-13 19:15:07 +0000 (null) syncStarted
2014-03-13 19:19:50 +0000 (null) Sync cancelled by user.
2014-03-13 19:23:45 +0000 (null) syncFinished
2014-03-13 19:23:45 +0000 (null) The request timed out.
2014-03-13 19:23:45 +0000 (null) The request timed out.
2014-03-13 19:23:45 +0000 (null) could not initialize collection! do not forget to do so later!
2014-03-13 19:23:45 +0000 (null) The request timed out.
2014-03-13 19:23:54 +0000 (null) Sync started by user.
2014-03-13 19:23:54 +0000 (null) syncStarted
2014-03-13 19:32:12 +0000 (null) Sync cancelled by user.
2014-03-13 19:34:33 +0000 (null) syncFinished
2014-03-13 19:37:08 +0000 (null) Sync started by user.
2014-03-13 19:37:09 +0000 (null) syncStarted
2014-03-13 19:37:10 +0000 (null) Sync cancelled by user.
2014-03-13 19:37:10 +0000 (null) syncFinished
2014-03-13 19:37:13 +0000 (null) Sync started by user.
2014-03-13 19:37:13 +0000 (null) syncStarted
2014-03-13 19:41:55 +0000 (null) Sync cancelled by user.
2014-03-13 19:47:56 +0000 (null) syncFinished
2014-03-13 20:17:27 +0000 (null) Sync started by user.
2014-03-13 20:17:29 +0000 (null) syncStarted
2014-03-13 20:38:12 +0000 (null) error on document pull with queue. title: (null), id: 6185357744, canonical id: (null)
--
Thanks for the help!
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