after update session expired on iPad
I have updated the app on my iPad and there is no way to log in. I get the message "session expired". I have tried with a wrong password and the message was "incorrect password".
View ArticleiPad 4th Generation - App no longer compatible?
I have been using the iPad version of Mendeley - and loving it - on my iPad - 4th Generation. This past update when I try to update the app it now says, "Cannot download - This app is not compatible...
View ArticleiPad app keeps asking for login
I am using the Mendeley iPad app and every couple minutes it says my session has expired and takes me to the login page. When I enter my login information, it usually just returns me to the "sign in"...
View ArticleCan't sign in on ipad
When I open Mendeley on ipad, it repeatedly says that my session has expired and to sign in again. Also, my old cancelled email address and password continue to appear automatically.
View ArticleiPad app opens for a second then shuts down
When I tap on the mendeley icon on my iPad, it briefly opens and then shuts down. It remains in the background, but I cannot use it. Tried rebooting, and given other similar posts I tried turning wifi...
View ArticleiPad app opens for a second then shuts down
When I tap on the mendeley icon on my iPad, it briefly opens and then shuts down. It remains in the background, but I cannot use it. Tried rebooting, and given other similar posts I tried turning wifi...
View ArticleLatest IOS update fails with "this app is not compatible with your device"
The latest IOS update (version 2.11.1, released May 16) fails to install. Download fails with the message, "This app is not compatible with your device." My phone is an iPhone 5 running iOS 10.3.1.
View ArticleCannot download. This app is not compatible with your device.
I have an iPad 3 with IOS 9.3.5. The recent updated app version 2.11.1 is giving me an error saying "Cannot download. This app is not compatible with your device." I deleted the version that I have...
View ArticleSign in iPad fails
The problem is I can't sign in my account with the mendeley ipad app. It just stayed in the starting interface with “sign in” and “creat an account”，I touched the button, but no response. As I have...
View ArticleAPP IS CRASHING / UNSTABLE
I have been having issues with the app in my ipad. It crashes and says that session has expired everytime that I import an article. How to fix this issue?
View Article"Session Expired" fault
Every time I import an article to Mendeley on my iPad I receive the following error: "Session expired. Please login again." WHen I do login again, the app crashes. If I force teh app to close and then...
View ArticleSession expired error on iPhone
Dear Mendeley Support Team, I am getting the same "Session expired - Your session has expired. Please login again" error on my iPhone 6 (iOS 10.3.2) with Mendeley 2.11.1 (29914) as it was reported by...
View ArticleAnnotation (highlighting pdfs on ipad)
Is there a way to highlight PDFs in Mandeley while reading them on the iPAD? This would be a huge improvement for me because of the vastly better resolution of PDFs viewed on ipad.
View ArticleCrashing on IPAd ?
Hi Mendeley, I am having an issue with my mobile app, it keeps crashing ??? Any Ideas or updates to fix this ? I cant seem to read articles from app on Ipad Help ? https://www.mendeley.com/guides/ios
View ArticleMendeley Android: Could not initialize PDF reader
I just updated Mendeley on my android device. Now I cannot open any PDFs, I receive the following error: "Could not initialize PDF reader" Mendeley App version 1.15.1 Android version 4.4.4
View ArticleCannot open PDF files with external applications
I am using Mendeley on my galaxy tab s3. When trying to open files with an external application like Xodo docs, it does not do what it should do. By the way, google drive PDF reader works ok. (the only...
View ArticleUnable to complete sync in Mendeley Ipad
I have a large Mendeley database with over 4000 entries and PDFs. I recently added more entries in my Mendeley Database. My iPad version during sync imported the references but failed to import all the...
View Articleproblem with importing new pdf
Hi, I am having a problem with the iPhone ap over the past few months. If I import a paper then open it, I receive a message as shown in this link:...
View ArticleUnable to login to iOS app ("Incorrect details. Forgot your password?")
Dear Mendeley: I've not been able to login to my iOS app. I have verified that my login credentials, including password, are correct, and this password does log me into my Mendeley web account. I even...
View ArticleMendeley App - Sync failed: 400: Bad Request
Error message appearing when syncing Android app on Samsung tablet. Sync failed: 400: Bad Request (https://api.mendeley.com/annotations?group_id=.....................){"message"The provided...
View Articlesync problems
Hi. I am trying to sync my library to my iphone but the sync gets caught at 73% and won't proceed any further. Can you help as I can't use the phone app otherwise. Thanks, Emily
View ArticleHow to remove highlighting
How does one remove highlighting on the Android version? There is an old question that references a "trash" icon but that does not appear on the current version. Not being able to remove highlights is...
View ArticleAnnotations + External App on Mendeley IPad Pro
Hi there, I want to annotate the papers I have in Mendeley using my IPad pro and the stylus. Since the app allows only for highlighting and textual annotation, how can I open the pdf file in another...
View Articledeporting ipad files
I am using Mendeley on desktops and iPad. I can import files on my iPad, which is especially handy for reading and annotating. But how can I 'deport' annotated files from my iPad and still keep them in...
View ArticleiPad web importer
Hi I followed all the instructions and still couldn't get the web importer function set up on iPad Please advise Thanks
View ArticleIpad no zoom function
I wasn't able to find a zoom function in mendeley ipad. There is only one default zoom for all books and articles, no matter of size. This is really inconvenient. Is there a way to adjust this? Thank you
View ArticleIpad mini ios 6.1.3 / mendeley 2.3.2 doesnt sync
Ipad mini ios 6.1.3 / mendeley 2.3.2 doesnt sync Plus for some reason nothing shows up in my library when I access through web interface (both safari and chrome). Although i can see my files through...
View ArticleMendeley iPad app doubling downloads
Hello, Whenever I sync a new folder from my desktop to my iPad and download some files, they appear in doubled entries on my iPad folder with each having two of the same file downloaded. How can I...
View ArticleSync error
Hi. I am trying to sync my library to my iPad but the sync gets caught at 72% and won't proceed any further. Should I reset my data base? Thanks, Hiroki
View ArticleCopy formatted citation Mobile
With the iPad Pro and iOS 11, it has become easier to write papers on the iPad using Microsoft Word. It would be good if Mendeley would add the ability to copy a formatted citation from the Mobile...
View ArticleIpad app doesn't work
The app in my ipad doesn't work anymore. i tried to unistall the app but it was not possible. It is a new version error?
View Articlebug in highlighting on IPad app
If I add yellow highlights to a paper on the IPad app, they become progressively darker (yellow-dark yellow-orange-red-dark brown...) as I navigate in and out of that particular paper. Sometimes, the...
View ArticleNotes Deleted on Sync
Please could I ask for assistance regarding the correct syncing sequence between an android version (tablet) of Mendeley and the desktop version? I entered my office and synced notes that I took while...
View ArticleHow to search for multiple tags in IOS app?
When I add papers to mendeley I tag them with "to-skim" and sometimes with "current-research". Later, I often want to search for items that have both of these tags, as they are the most relevant papers...
View ArticleiPad rectangle highlighting and rotating PDFs
I am trying to highlight PDFs that have been scanned, but because the orientation of the pages is horizontal (two pages per single "page" of PDF), Mendeley will not highlight the text as such and I am...
View ArticleCould you please add free-drawing annotation feature to the IPad version?
Hi Mendeley, I love this app for paper reading. But could you please consider to add the free-drawing feature to the Ipad version? It would be better if you can include ink-to-shape feature as well. it...
View ArticleI can't log in on ipad
Just go a new iPad and installed Mendeley. It won't let me log in. It just says "Incorrect Details. Forgot your password?"
View Articlehow to find 'My Tags'
Hi there. On the iphone app, I can find my Groups, but I can't see 'My Tags' as I normally can on the Desktop program. I use the Tags function more than Groups, so it would be good to have that...
View ArticleiPad sync stuck at 73%
When syncing my library in the iPad app (on iOS 11.0.2), it gets stuck at 73%. Signing out in in again didn't help, nor did the reset database option.
View ArticleFiles not visible in iOS
In my iOS app, lots of files are not visible. I have the pdf in my library, I can view it fine on the desktop client, but on the mobile app, they don't even appear available to download. it's the most...
View ArticleURL bookmark
Hi what is the url to post into bookmarks so I can upload from iPad. I have watched the video but can’t get the url?
View ArticleWeb importer for ipad
I am unable to access the web importer for my ipad, i followed all the steps on a previous question but when i got to the bit where it says 'Bookmark bar' i do not have that option. All I have is...
View Articleandroid app notes not syncing
I have a pdf on Mendeley Desktop which I've added a lot of notes to, but I can't get the notes to appear on my android device. I've synced both the desktop and the mobile app, and I can view the pdf,...
View ArticleSpace
Can you clarify the what happens when i delete a pdf on , say, the ipad version. Does it go forever? Does it go into Trash forever or for a limited time? If I delete from Ipad does it also remove it...
View ArticleEdit documents with another pdf app;
Hallo On my IPad I like to edit documents from my library with another pdf app. Copying the document to the pdf app is no problem. But when I copy the file back, Mendeley does not update the existing...
View ArticleSync always fails on Android
Every time I try to sync from the Android app, I get a sync failed I/O error.
View ArticleMobile App not syncing documents
Hi! I have recently downloaded the Mendeley app for IOS 11.0.1. Unfortunately, I am unable to access any of my articles that I have saved on my desk top. Any suggestions? Thank you!
View Articlelogin not recognized on iOS 11.2.2
I installed the Mendeley app on my ipad, running iOS 11.2.2, and the app does not recognize my login, nor let me ask for a password reset (which I can successfully do from my Desktop). Thank you for...
View Articlelogin not recognized on iOS 11.2.2
I installed the Mendeley app on my ipad, running iOS 11.2.2, and the app does not recognize my login, nor let me ask for a password reset (which I can successfully do from my Desktop). Thank you for...
View ArticleDisplaying keywords in Mendeley on iPad
I can't figure out to get keywords to display in the Mendeley iPad app (these are labeled as 'author keywords' on the desktop version). I do see the tag function, but I use these two fields differently...
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